Product reviews

“Asked how many covers we do before recommending a gauge. Nobody else asked.”

“Sent a fired colour sample rather than a screen match. Completely different shade.”

“Explained that the rim is bare steel on purpose. Ours have not chipped once.”

“Speckled finish hides the stack marks. A year in and they look brand new.”

“Very good mugs. Heavy gauge is heavier than we pictured, exactly as described.”

“Refused to sell us an enamel-look powder-coated version. Explained the difference.”

“Three coats, stated on the quote. Our old supplier never mentioned coats at all.”

“Tumblers nest, so our festival kit takes a third of the van space.”

“Ordered twelve for the office, then two thousand for the retail line.”

“Redrew our logo free for the minimum fired line width. It reads properly now.”

“Suggested a colour band under a rolled rim instead of a coloured lip. Perfect.”

“Sample sent so we could put it through our own dishwasher first.”

“Card discs between nested tumblers. Obvious once said, nobody had said it.”

“Good order. One colourway shifted slightly in the kiln and was refired.”

“Told us plainly they are not microwave safe. Put it on our staff notice.”

“Boxed and counted by colour so the shop could shelve them straight away.”

“The fingernail test they described works. Our old mugs had a print edge.”

“Warned that a dent in the steel is what cracks the glaze. Changed how we bus tables.”

“Third year on the same spec and it has not quietly been thinned down.”

“Speckle is a separate fired coat, not a print. You can feel the difference.”

“Told us the coloured rim would chip before we ordered. We ordered anyway, informed.”

“Full wrap fired into the surface. Looks like it was born that way.”

“Two weeks quoted, eleven days delivered, tracking sent unprompted.”

“Would not quote a gauge until they knew what the mugs were for. Right instinct.”

“Standard gauge for the gift boxes, heavy for the canteen. Their split, correct.”

“Honest that our pale grey would disappear on a cream mug. We went darker.”

“Happy. Speckled mugs do all vary, which is the point but worth knowing.”

“Rolled rims on everything as standard rather than an upgrade line item.”

“Advice was about our room and our dishwasher, never the priciest build.”

“Six formats, one artwork, one delivery and one invoice.”

“A real quote the same afternoon with the coat count written on it.”

“Sent us elsewhere for insulated camp mugs rather than faking it.”

“Kiln-fired decal on a curved panel. Not a wrinkle in it.”

“Reordered a year later off the held artwork. Identical fired colour.”

“Counted into inners so the cafe could restock from the stockroom.”

“Good product. Enamel does chip if you drop it on tiles, as they warned.”

“One small order for a twelve-seat cafe and we still got a fired sample.”

“Fired print. Two commercial cycles a day for a year and it still looks new.”

“Nothing charged until we had approved the fired proof.”

“Fifth order. I send the colour split and it comes back boxed and counted.”